I. Basic Provisions

1. These General Terms and Conditions govern the mutual rights and obligations of the seller and the buyer when entering into a purchase agreement through the online store available at www.cukrarskala.cz.

2. The seller is:

Cukrář Skála s.r.o.
Company ID: 06473181
VAT ID: CZ06473181
registered office: Říční 539/2, Malá Strana, 118 00 Prague 1, Czech Republic
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 282761
e-mail: info@cukrarskala.cz
phone: +420 739 267 079
website: www.cukrarskala.cz

3. The buyer is a natural person or legal entity entering into a purchase agreement with the seller through the online store.

4. A consumer is a natural person who enters into a contract with the seller or otherwise deals with the seller outside the scope of their business activity or independent professional activity.

5. These Terms and Conditions form an integral part of the purchase agreement. Any different arrangements stated in the purchase agreement or order confirmation prevail over these Terms and Conditions.

6. The purchase agreement and these Terms and Conditions are concluded in the Czech language.

7. If the offer includes an alcoholic beverage, the seller will not sell it to a person under the age of 18. The seller is entitled to verify the age of the buyer or the person receiving the goods.

II. Information on Goods and Prices

1. Information on goods, including their main characteristics, ingredients, allergens, price and any special storage or consumption conditions, is provided for each product in the online store.

2. Prices are stated including value added tax and all related fees, except for shipping, packaging or other costs that are listed separately during the ordering process.

3. Prices remain valid for as long as they are displayed in the online store. This does not exclude the possibility of concluding a purchase agreement under individually agreed conditions.

4. The presentation of goods in the online store is informative and the seller is not obliged to conclude a purchase agreement for such goods, especially if the goods are sold out, temporarily unavailable or the price is obviously incorrect.

5. For handmade confectionery products, cakes, desserts and other food products, reasonable visual, color, shape or decoration differences may occur compared to photographs displayed in the online store. Such differences are not considered defects if they do not affect the quality, quantity, safety or agreed characteristics of the goods.

6. Discounts from the purchase price cannot be combined unless expressly stated otherwise by the seller.

7. If the seller indicates a discount on the price of goods, the seller will also provide information on the previous lowest price of the goods in accordance with legal regulations, where required by the nature of the discount offer.

III. Order and Conclusion of the Purchase Agreement

1. The buyer places an order through the order form in the online store, or through their customer account if this option is available.

2. When placing an order, the buyer selects the goods, quantity, possible product variants, payment method, delivery or pickup method, and fills in the required contact and billing details.

3. Before submitting the order, the buyer is allowed to check and change the details entered in the order.

4. The buyer submits the order by clicking the button “Order with obligation to pay” or another similar button clearly indicating that submitting the order creates an obligation to pay the purchase price.

5. A condition for submitting the order is filling in the mandatory details and confirming that the buyer has read these Terms and Conditions.

6. After the order is submitted, the seller will send the buyer an order confirmation to the e-mail address provided in the order. The purchase agreement is concluded upon delivery of the order confirmation to the buyer, unless stated otherwise in the confirmation.

7. If the seller cannot fulfill the order as requested, the seller will send the buyer a proposed change to the order. In such a case, the purchase agreement is concluded only after the buyer confirms the proposed change.

8. The buyer may cancel the order until the order confirmation is delivered by the seller, unless stated otherwise for specific goods. For goods made to order, cancellation after production has started may be restricted.

9. If there is an obvious technical error in the price, description, availability or other information in the online store, the seller is not obliged to deliver the goods under obviously incorrect conditions. The seller will inform the buyer of such an error without undue delay and may send an amended offer.

IV. Customer Account

1. If the online store allows registration, the buyer may access their customer account and place orders through this account.

2. The buyer may also order goods without registration if the online store allows it.

3. The buyer must provide correct, complete and truthful information during registration and ordering. If the information changes, the buyer must update it.

4. Access to the customer account is protected by login details. The buyer must protect their login details from misuse by third parties.

5. The seller may cancel the customer account, especially if the buyer does not use it for a long time, breaches their obligations under the purchase agreement or these Terms and Conditions, or if the account is misused.

6. The buyer acknowledges that the customer account may not be available continuously, especially due to maintenance, updates, technical outages or interference by third parties.

V. Payment Terms and Delivery of Goods

1. The buyer may pay the price of the goods and any delivery costs using the methods listed in the online store, especially:

• by payment card,
• by bank transfer, if available,
• cash on delivery, if available,
• in cash or by payment card upon personal pickup, if available.

2. Together with the purchase price, the buyer must also pay packaging, shipping, pickup or other service costs if charged in the order.

3. In the case of cash or card payment upon personal pickup, the purchase price is due upon receipt of the goods.

4. In the case of cashless payment, the purchase price is due according to the instructions stated in the order or order confirmation. The buyer’s obligation to pay is fulfilled when the relevant amount is credited to the seller’s account or when successful payment is confirmed by the payment gateway.

5. Payment of the purchase price before delivery of the goods is not a deposit unless expressly stated otherwise.

6. The goods are delivered to the buyer using the method selected in the order, especially:

• delivery to the address specified by the buyer,
• delivery to a pickup point or parcel locker, if available,
• personal pickup at the seller’s premises.

7. Available delivery methods, delivery times, pickup options and related costs are listed in the online store and during the ordering process.

8. If the delivery method is agreed based on a special request of the buyer, the buyer bears the risk and any additional costs associated with such delivery method.

9. If the seller is obliged to deliver the goods to the place specified by the buyer, the buyer must accept the goods upon delivery. If the goods must be delivered repeatedly or in another way due to reasons on the buyer’s side, the buyer must reimburse the seller for the related costs.

10. Upon receiving the goods from the carrier, the buyer must check that the packaging is not damaged. In the event of obvious damage to the shipment, the buyer is entitled not to accept the shipment and must inform the seller without undue delay.

11. The seller will issue a tax document to the buyer. The tax document is usually sent electronically to the buyer’s e-mail address.

12. The buyer acquires ownership of the goods by full payment of the purchase price, but not before receiving the goods.

13. The risk of accidental destruction, damage or loss of the goods passes to the buyer upon receipt of the goods. In the case of an entrepreneur, the risk of damage to the goods may pass upon handover of the goods to the first carrier, if this corresponds to the delivery method used and applicable law.

VI. Specific Conditions for Confectionery Products, Food and Made-to-Order Goods

1. Confectionery products, cakes, desserts and other fresh food products may be perishable goods and require compliance with the stated storage, transport and consumption conditions.

2. After receiving the goods, the buyer must check their condition and follow the stated storage and consumption instructions. For chilled products, the buyer must ensure immediate storage at the recommended temperature.

3. For products made to order according to the buyer’s wishes, especially cakes with individual inscriptions, decorations, size, flavor, theme or other customization, the buyer acknowledges that the possibility to change or cancel the order after production has started may be limited.

4. Information on allergens is provided for individual products or will be provided to the buyer upon request before completing the order. The buyer must review allergen information before submitting the order, especially if ordering goods for a person with a food allergy or intolerance.

5. The seller notes that several types of food and allergens may be processed at the premises. Although the seller takes reasonable precautions, trace amounts of allergens cannot be completely excluded for some products unless expressly stated otherwise for a specific product.

6. For fresh and chilled products, the buyer must ensure appropriate conditions during their own transport after personal pickup. After the goods are received, the seller is not liable for deterioration in quality caused by inappropriate transport, storage or delayed consumption on the buyer’s side.

7. For products with a stated use-by date or minimum durability date, the buyer must consume the goods within that period and comply with the recommended storage conditions.

VII. Withdrawal from the Agreement

1. A buyer who is a consumer has the right to withdraw from a purchase agreement concluded through the online store within 14 days, unless legal regulations or these Terms and Conditions provide otherwise.

2. The withdrawal period is 14 days:

• from the date of receipt of the goods,
• from the date of receipt of the last delivery if the agreement covers several types of goods or several parts,
• from the date of receipt of the first delivery if the agreement covers regular repeated deliveries.

3. The consumer may not withdraw from the agreement especially in the case of:

• delivery of goods customized according to the buyer’s wishes or for the buyer personally, especially cakes and other confectionery products prepared according to an individual order,
• delivery of perishable goods, especially fresh confectionery products, desserts, cakes and other food products with a short shelf life,
• delivery of goods in sealed packaging that the buyer has removed from the packaging and that cannot be returned for hygiene or health reasons,
• delivery of goods that have been inseparably mixed with other goods after delivery,
• provision of services that have been fully provided with the consumer’s prior express consent before the expiry of the withdrawal period, where the seller informed the consumer before concluding the agreement that in such a case the consumer has no right of withdrawal,
• other cases provided by legal regulations.

4. To meet the withdrawal period, the consumer must send the seller a withdrawal statement before the expiry of the withdrawal period.

5. The consumer may use the model withdrawal form, but this is not mandatory.

6. The consumer may send the withdrawal statement to info@cukrarskala.cz or in writing to the seller’s address stated in these Terms and Conditions.

7. A consumer who has withdrawn from the agreement must return the goods to the seller without undue delay, no later than 14 days from withdrawal, if the nature of the goods allows their return.

8. The consumer bears the costs of returning the goods to the seller, including where the goods cannot be returned by regular post due to their nature.

9. If the consumer withdraws from the agreement, the seller will return without undue delay, no later than 14 days from withdrawal, all funds received from the consumer under the agreement, including the cost of the cheapest delivery method offered, if the consumer is entitled to their return.

10. The seller will return the funds using the same payment method used by the consumer, unless the consumer agrees to another method and no additional costs arise.

11. The seller is not obliged to return the funds before the consumer hands over the goods or proves that the goods have been sent to the seller, unless the seller has offered to collect the goods.

12. Returned goods must be undamaged, unused, clean and, if possible, in their original packaging. The seller may unilaterally offset any claim for compensation for damage to the goods against the consumer’s claim for a refund.

13. The seller is entitled to withdraw from the purchase agreement especially due to sold-out stock, unavailability of goods, impossibility of production, an obvious pricing error or another objective reason preventing fulfillment of the order. In such a case, the seller will inform the buyer without undue delay and return any funds received.

VIII. Rights Arising from Defective Performance and Complaints

1. The seller is liable to the buyer that the goods are free from defects upon receipt. In particular, the seller is liable that the goods correspond to the agreed description, type, quantity, quality, functionality, compatibility, interoperability and other agreed characteristics, are suitable for the purpose requested by the buyer and accepted by the seller, and are delivered with agreed accessories and instructions for use, where relevant.

2. The seller is also liable that the goods have the usual characteristics of goods of the same type, especially in terms of quality, quantity, safety, durability and compliance with legal regulations.

3. If a defect appears within one year from receipt of the goods by the consumer, the goods are presumed to have been defective upon receipt unless the nature of the item or defect excludes this.

4. The buyer may claim a defect that appears in consumer goods within two years from receipt, unless legal regulations, the nature of the goods, the use-by date or minimum durability date provide otherwise.

5. For food, fresh confectionery products, cakes, desserts and perishable goods, rights arising from defective performance are assessed with regard to the nature of the goods, use-by date, minimum durability, stated storage conditions, transport method and handling of the goods after receipt.

6. The buyer is not entitled to rights arising from defective performance if the buyer knew about the defect before receiving the goods, caused the defect themselves, failed to follow storage or consumption instructions, or if the matter concerns a reasonable difference corresponding to handmade production or the nature of the goods.

7. In the event of a defect, the buyer may file a complaint with the seller and request especially:

• removal of the defect,
• delivery of new goods or a missing part, if possible given the nature of the goods,
• a reasonable discount from the purchase price,
• withdrawal from the agreement, if the legal conditions are met.

8. The buyer may file a complaint by e-mail at info@cukrarskala.cz, by phone at +420 739 267 079, or in person at the seller’s premises if complaints are accepted there.

9. When filing a complaint, the buyer must provide contact details, order number or other proof of purchase, description of the defect, requested method of complaint resolution and, depending on the nature of the defect, also provide a photograph of the goods or allow the seller to inspect the complained goods.

10. For fresh food, cakes, desserts and perishable goods, the buyer must complain about the defect without undue delay after discovering it so that the defect can be objectively assessed.

11. The seller will issue the buyer a confirmation of receipt of the complaint, including information on when the complaint was filed, what it contains and what method of resolution the buyer requests.

12. The seller or an authorized employee will decide on the complaint immediately, or in complex cases within three business days. This period does not include a reasonable time required for expert assessment of the defect.

13. A consumer complaint will be resolved without undue delay, no later than 30 days from the date it was filed, unless the seller and consumer agree on a longer period.

14. The seller will inform the buyer of the result of the complaint and issue confirmation of the date and method of resolution, or written reasoning for rejection of the complaint.

15. In the case of a justified complaint, the buyer has the right to reimbursement of reasonably incurred costs related to filing the complaint, provided they are claimed within the statutory period.

IX. Delivery of Notices

1. The parties may deliver written documents electronically by e-mail unless legal regulations or the agreement require another form.

2. The buyer sends notices to the seller at info@cukrarskala.cz or to the seller’s address stated in these Terms and Conditions.

3. The seller sends notices to the buyer at the e-mail address stated in the order or in the buyer’s customer account.

X. Out-of-Court Resolution of Consumer Disputes

1. The Czech Trade Inspection Authority is competent for out-of-court resolution of consumer disputes arising from purchase agreements. Its registered office is Štěpánská 567/15, 120 00 Prague 2, Czech Republic, Company ID: 00020869, website: https://adr.coi.cz/cs.

2. The seller is authorized to sell goods on the basis of a trade license. Trade control is carried out by the competent trade licensing office. The Czech Trade Inspection Authority supervises compliance with consumer protection laws within the defined scope.

XI. Final Provisions

1. All arrangements between the seller and the buyer are governed by the laws of the Czech Republic. If the relationship established by the purchase agreement contains an international element, Czech law applies. This does not affect consumer rights arising from mandatory provisions of legal regulations that would otherwise apply.

2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the Czech Civil Code.

3. All rights to the online store, especially copyrights to content, photographs, texts, graphics, trademarks, logos, page layout and other elements, belong to the seller or authorized persons. It is prohibited to copy, modify or otherwise use this content without the seller’s consent.

4. The seller is not liable for errors caused by third-party interference with the online store or by use of the online store contrary to its intended purpose.

5. The buyer must not use procedures that could negatively affect the operation, security or availability of the online store.

6. The purchase agreement including the Terms and Conditions is archived by the seller electronically and is not publicly accessible.

7. The seller may amend or supplement these Terms and Conditions. Rights and obligations arising during the validity of the previous version remain unaffected.

8. A model withdrawal form may be attached to these Terms and Conditions.

9. These Terms and Conditions become effective on 9 June 2026.

Privacy Policy

I. Basic Provisions

1. The controller of personal data is Cukrář Skála s.r.o., Company ID: 06473181, with registered office at Říční 539/2, Malá Strana, 118 00 Prague 1, Czech Republic.

2. Controller contact details:

address: Říční 539/2, Malá Strana, 118 00 Prague 1, Czech Republic
e-mail: info@cukrarskala.cz
phone: +420 739 267 079

3. Personal data means any information relating to an identified or identifiable natural person.

II. Categories of Personal Data Processed

1. The controller processes in particular the following personal data:

• first name and surname,
• billing and delivery address,
• e-mail address,
• phone number,
• data on orders, payments, complaints and communication,
• data necessary for creating and managing a customer account, if created,
• technical data related to website visits, especially IP address, cookies and similar identifiers, if used.

III. Purposes and Legal Bases of Processing

1. The controller processes personal data for the purpose of:

• processing orders and fulfilling the purchase agreement,
• delivering goods, processing payment and issuing accounting and tax documents,
• handling complaints, withdrawals from agreements and other buyer rights,
• managing a customer account, if created,
• fulfilling legal obligations of the controller,
• protecting the controller’s legal claims,
• sending commercial communications to existing customers under the conditions set by law,
• sending newsletters or other marketing communications based on consent, where consent is required,
• measuring website traffic, personalizing content and marketing, if the user has given consent through the cookie banner.

2. The legal basis for processing personal data is in particular:

• performance of a contract,
• compliance with a legal obligation,
• legitimate interest of the controller,
• consent of the data subject, where required for a specific purpose.

3. Providing personal data necessary for processing an order is a contractual requirement. Without such data, the order cannot be properly processed.

4. The controller does not carry out automated individual decision-making within the meaning of Article 22 GDPR.

IV. Retention Period

1. The controller retains personal data for the period necessary to fulfill the purpose of processing.

2. Data related to orders, accounting and tax documents is retained for the period required by legal regulations.

3. Data necessary to protect the controller’s legal claims may be retained for the duration of the applicable limitation periods.

4. Data processed based on consent is retained until consent is withdrawn, but no longer than the period stated when consent was granted or in the cookie settings.

5. After the retention period expires, the controller deletes or anonymizes personal data.

V. Recipients of Personal Data

1. Personal data may be disclosed to persons involved in the operation of the online store and performance of the agreement, especially:

• carriers and pickup point operators,
• payment service providers and payment gateway providers,
• accounting and tax service providers,
• IT service, hosting, e-commerce platform and technical support providers,
• e-mailing and marketing service providers, if used,
• public authorities, where required by law.

2. The controller does not intend to transfer personal data to a third country outside the European Union or to an international organization unless necessary for using a specific service and provided that the legal requirements are met.

VI. Commercial Communications and Newsletter

1. The controller may send commercial communications to its customers if they relate to similar goods or services purchased by the customer from the controller and if the customer has not refused such communications.

2. Newsletters and other marketing communications that require consent are sent only based on prior consent.

3. Subscription to commercial communications may be refused at any time through the link in the commercial communication or by sending a request to info@cukrarskala.cz.

VII. Cookies

1. The online store may use cookies and similar technologies.

2. Technical cookies necessary for the functioning of the website and online store may be used without the user’s consent.

3. Analytical, marketing and personalization cookies are used only based on the user’s consent unless legal regulations allow otherwise.

4. The user may change or withdraw cookie consent at any time through the cookie settings on the website.

VIII. Rights of the Data Subject

1. Under the conditions set by GDPR, the data subject has in particular:

• the right of access to personal data,
• the right to rectification of inaccurate or incomplete personal data,
• the right to erasure of personal data,
• the right to restriction of processing,
• the right to object to processing,
• the right to data portability,
• the right to withdraw consent if processing is based on consent,
• the right to lodge a complaint with the Office for Personal Data Protection.

2. The data subject may exercise their rights by e-mail at info@cukrarskala.cz or in writing to the controller’s address.

IX. Security of Personal Data

1. The controller has adopted appropriate technical and organizational measures to secure personal data.

2. Personal data is accessible only to persons who need it to perform their work or contractual obligations.

3. The controller ensures that persons processing personal data for the controller are bound by confidentiality or an equivalent contractual obligation.

X. Final Provisions

1. By submitting an order, the buyer confirms that they have read this Privacy Policy.

2. If processing is based on consent, the data subject gives consent by a separate active action, especially by ticking the relevant box or choosing an option in cookie settings.

3. The controller is entitled to amend this Privacy Policy. The current version is always published on the controller’s website.

4. This Privacy Policy becomes effective on 1. 1. 2026.